Your callback procedures give you process, not proof. An attacker SIM-swaps the CEO's number, answers the callback, and your team follows every step correctly while authorizing a fraudulent wire.
Callback fraud exploits the gap between verifying a phone line and verifying a person. Attackers use call forwarding, SIM swaps, and number porting to intercept or redirect callbacks, then impersonate authorized personnel.
Attacker social-engineers the carrier into a SIM swap or port-out, taking full control of the CFO's phone number.
Your agent calls back the number on file. The attacker answers. Caller ID matches. Security questions pass.
Your team followed every step correctly. The attacker authorized a fraudulent wire transfer. Process passed. Proof was never required.
Your agent sends a verification challenge. The person proves their identity with biometrics on their device. Seconds, not minutes. Cryptographic proof, not a judgment call.
Slack, Teams, SMS, email, or anything with a link. No special app required for the verifier.
The person verifies on their own device with biometrics. Not bound to a phone number or a SIM card. SIM swaps do not help the attacker.
Every verification produces a signed, timestamped record. Not a checkbox. Not a note in a ticket. Math.
A caller claims to be the CFO. Your agent checks caller ID, asks security questions, calls back on the number in the directory. The attacker answers. Every step passes.
Phone numbers are SIM-swapped or ported out. Callbacks verify the line, not the person.
Your agent sends a verification challenge. The person proves their identity with biometrics on their device. Seconds, not minutes. Cryptographic proof, not a judgment call.
Works on any channel. No managed device required. No callback needed.
10-minute demo. Live verification. We will walk you through the exact flow your team would use to stop callback fraud.
Request DemoAI-generated voices and video are indistinguishable from real. Your approval workflows need proof, not perception.
IAM / Service DeskStop high risk time sinksPassword resets and MFA recovery consume your service desk at $70 per incident. Turn them into self-service with high assurance.
Security / Incident ResponseVerified calling in incidentsOut-of-band verified communications when nothing on the network can be trusted.
