Password resets, MFA recovery, and account changes consume your service desk. Each one costs $70 and 12 minutes of manual identity verification with no certainty it is actually them.
Every credential reset is a trust decision made without proof. When someone calls the helpdesk and says they lost their phone, your team has no way to verify the human behind the request. Security questions are public knowledge. Manager callbacks take 15 minutes.
An employee loses their phone, forgets their password, or gets locked out of MFA. They call the helpdesk.
Security questions. Manager callback. Knowledge-based authentication. Fifteen minutes of manual effort with no certainty.
The agent resets the credential. If it was an attacker, they now have access. If it was legitimate, you wasted 12 minutes and $70.
The employee recovers their identity on a new device using their offline recovery data, matched against a physical ID and confirmed with biometrics. They present a verifiable credential and pass the enterprise challenge. No security questions. No callbacks.
The employee uses their offline recovery data, matches it against a physical ID, and confirms with biometrics. They present a verifiable credential. Works even when every digital credential is gone.
No helpdesk agent needed for routine resets. The employee handles it themselves with cryptographic proof of identity.
Every reset produces a signed, timestamped record. Compliance gets proof. Security gets visibility. The helpdesk gets time back.
Someone calls the helpdesk. They lost their phone. Need an MFA reset. Security questions. Manager callback. Fifteen minutes per incident. No certainty it is really them.
When every credential is gone, your process has no way to verify the human.
The employee recovers their identity on a new device using their offline recovery data, matched against a physical ID and confirmed with biometrics. They present a verifiable credential and pass the enterprise challenge. No security questions. No callbacks.
Turn resets into self-service with high assurance. Full audit trail. Seconds instead of minutes.
10-minute demo. Live verification. We will walk you through the exact flow your team would use to eliminate high-risk resets.
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